Customer Experience Management

csmVeracity Consulting helps you transform the customer experience across call centers, sales, and customer service to help you grow. Companies must align resources and support systems with customer-centric operating models in order to effectively manage their end-user relationships across channels and product lines.

To be competitive, you need to:

  • Engage customers with efficient, satisfying experiences.
  • Differentiate your customer experience from that of the competition.
  • Ensure that customer interaction remains fast, reliable, and consistent.
  • Capture, align, and distribute key customer information across multiple channels quickly.

Veracity’s Approach

Veracity Logo 2Veracity’s experts apply customer-centric operating models and help you implement solutions that leverage personalized views across channels and products.

Veracity’s Customer Experience Management services allows your business to:

  • Create and understand your customer service life cycle.
  • Analyze interaction metrics across the customer value chain.
  • Design solutions and test usability.
  • Redesign sales and support processes.
  • Create, manage, and segment customer profiles.
  • Optimize channels.
  • Design and implement customer self-care platforms.
  • Build enterprise customer business-to-business opportunities.
  • Build service center strategy and globalization plan.
  • Automate customer care platform.
  • Optimize call-center sourcing models.