Program / Project Management

You’re facing a large transformational project, but how are you measuring success? Are you managing each step consistently?

We bring proven governance and program/project lifecycle models to help our clients successfully plan and implement new business capabilities on time and on budget—from project initiation, through project planning, scheduling, monitoring and control, to project termination.

Our approaches include:

  • Waterfall
  • Agile
  • Hybrid approach
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Projects Tailored to You

Your project could require 10 steps to the finish line or maybe thousands. By using our complete suite of templates and methods that augment the methods used by our clients, we’ll evaluate your unique needs and tailor our governance model to work for your specific project and situation.

We know every project goes through the same basic phases:

  1. Initiation
  2. Planning
  3. Execution
  4. Monitoring
  5. Closure

Within each phase, we’ll evaluate what templates are most
effective, what makes sense for your company culture and
what’s most important for your stakeholders. Only then can we
successfully move the project forward.

Program/Project Management Services:

  • Planning a portfolio of projects
  • Prioritizing projects
  • Building a governance model
  • Standing up a PMO
  • Creating an Agile Scrum team
  • Managing a project to success

Case Study

CALL CENTER PERFORMANCE: CenturyLink

Vital improvements needed to be made before a significant upcoming market conversion.

Challenge

After the Average Handling Time (AFT) at CenturyLink's critical call centers increased by about 20%, the company was seeking help implementing new monitoring and alert capabilities across its infrastructure.


Solution

After setting baseline performance metrics, the team established application transaction performance monitoring, thresholds for alerting, and trend analysis.


Results

The team established monitoring and baselines across 400 desktops, and the team identified 12 applications that influenced the AHT and established performance monitoring, alerting thresholds and baselines for 198 specific transactions.

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